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If You’re Using This Popular Moisturizer, Stop


If you suffer from dry skin, you’re familiar with Jergens Ultra Healing Moisturizer. Unfortunately, you may want to think twice before you use any you have at home. Manufacturer Kao USA has conducted a voluntary recall on certain sizes of Jergens Ultra Healing Moisturizer due to potential bacterial contamination, according to a notice posted on the U.S. Food & Drug Administration (FDA) website.

According to the Company Announcement:

Select units of Jergens® Ultra Healing Moisturizer could show the presence of Pluralibacter gergoviae, a bacterium which typically poses little medical risk to healthy people. However, people who have certain health problems such as weakened immune systems may be more susceptible to infections. Kao USA is urging consumers to discontinue use of the recalled lotion specified below as a precautionary measure.

Only specific lots of the 3 ounce and 10 ounce bottles are recalled. The recalled lotion was manufactured between Oct. 1, 2021, and Oct. 18, 2021.

  • The recalled lot codes for the 3-ounce size are ZU712851, ZU712911, ZU712861, ZU722851, ZU712871, ZU722881, ZU712881, ZU722861 and ZU722871.

  • The recalled lot codes for the 10-ounce size are ZU722741, ZU732791, ZU722771, ZU732801, ZU722781, ZU732811, ZU732781 and ZU732821.

People who bought the recalled lotion can call Kao to receive a postage-page label and plastic bag to return it and a coupon for a free product. For more information, call the company’s consumer care center at 800–742–8798 or send an email to consumer@kao.com, between 9 a.m. and 5 p.m. (ET) USA, Monday through Friday.

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